Getting Help

NOTE: enrollment updates are posted to Canvas once per day at ~8:00am. If you've just enrolled in an online course but cannot access Canvas or see your newly enrolled course, try again the next day after 8am.

Login Issues:

If you are unable to login to Canvas, try the following:

  1. Encountering an "Unable to Locate Your Information" message?  See this page for help.
  2. Check the VCCCD system status page.
  3. Delete all cookies for "" and "" from your web browser.
  4. Clear the cache from your web browser.
  5. Close out of your web browser completely.
  6. Open one new browser window and login to MyVCCCD.
  7. Click My Courses then the "Home Page" icon for the course you wish to access.

If you are still unable to access Canvas via the MyVCCCD web portal, try using a different web browser or try logging in directly at Login credentials are the same as you use for the portal.

If, after trying the above, you are still unable to access Canvas, contact the District Help Desk at (805) 652-7777 (hours of operation).  NOTE: the District Help Desk is for login/username/password or course access problems only.   For issues that occur within an online course that you can access, see below.

Canvas Course Content or Technical Errors:

  1. Check the Canvas system status page.
  2. Check the Canvas user guides.
  3. Students should contact their instructor with questions/problems with course content or grades.
  4. Students or Instructors encountering technical problems or errors within Canvas should contact Canvas technical support:
Moorpark College:
24 hours a day /
7 days a week
Call: (844) 602-6290
Oxnard College:
24 hours a day /
7 days a week
Call: (844) 603-4262
Ventura College:
24 hours a day /
7 days a week
Call: (844) 303-4505